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Delivery & Shipping

Delivery & Shipping Delivery & Shipping

  1. Where we ship
  2. Enjoy free shipping offer
  3. Cost of freight
  4. How long will it take for my order to arrive
  5. Tracking my order
  6. Delivering to PO Boxes



 
Contact Us
 
Customer Service Email:
hello@wholesomehub.net.au
 
Customer Service Phone:
1300 NOURISH or 1300 668 747
 
Customer Service Hours:
Monday – Friday, 9.00am to 5.00pm AEST


Where we ship?
Buying from Wholesome Hub is easy with our new Flat Rate Shipping from $7.95 - $9.95 to most places in Australia. With Free Shipping for all orders over $150.00. We also offer International shipping to New Zealand for some products with more products and countries on offer soon. Watch this space.

If you are importing goods into another country, it is your responsibility to be aware that your import regulations and that your goods may attract charges or be delayed by a boarder inspection.  These and any other charges are your responsibility.  To learn about possible restrictions or prohibited goods that your country has please check here on Australia Post International User Guide. 

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Enjoy free shipping offer.
At Wholesome Hub we're happy to ship your order to you freight free if your order is valued at $150.00 or more. Please note Free Freight Shipping is not available in conjunction with any other promotional codes or offer, and may not include shipping to a Post Office Box.

Wholesome Hub’s free freight offer is available to mainland Australian destinations only. Delivery will take between 1 – 10 days depending on the courier or postage service Wholesome Hub uses. We do reserve the right to choose an alternative shipping service to that which you selected during checkout at no extra charge.

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Cost of freight.
We now offer a flat rate postage charge of $7.95 - $9.95 for standard delivery. If your order is light and going to a Metro area you could be charged $7.95 all other orders below the freight free order value will be charged only $9.95

Express Post by Australia Post; Rates are calculated automatically by Australia Post. 


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How long will it take for my order to arrive?
Wholesome Hub aims to despatch your order within 1 business day of receipt. On the rare occassion it may take 2 days for your to be dispatched.

Delivery Estimates with Standard Shipping 
 

Victoria:

Metro - up to 2 business days

Country - up to 5 business days

Interstate:

Metro - up to 3-6 business days, depending on the City 

Country - This can vary and be from 4 - 10 days depending on your town or rural area

 

Express Post with eParcel; For Metro area's your order should arrive within 1 – 3 business days from dispatch except Perth and Darwin. 

Outside metropolitan areas can take 3 - 5 days for most of Australia.

Please note that we use eParcel and Australia Post does not guarantee next day delivery with it's express service. 

If you have any questions at all in regards to the delivery of your order, please give us a call or shoot us an email.

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Tracking my order.
Once your Wholesome Hub order has been despatched, you will receive an email and tracking number with the service used. You can click on this to track your order.

You will also receive an email when your order is on board for delivery and again once it has been delivered.

Please note; 

International Service - International Air Mail option, once your order is dispatched to you, you will be sent an email that your order has been dispatched but with this service we are unable to track your order or be responsible to replace or refund you if your order goes missing. If this is a concern please choose either Registered Post or Express Courier International which both provide tracking in most countries.  

If you have any questions in regards to the delivery of your order we would be happy to assist you. Please send us an email or call our office during business hours. 

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Delivering to PO Boxes.
Wholesome Hub is able to send your order to a PO Box address using Australia Post’s eParcel service. However, this service may not always be available depending on your area. We will contact you for an alternative address if this the case.
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